FPFlorida PremierWATER SYSTEMS
Main business line888-561-8736Treasure Coast office772-277-2373Palm Beach County office561-621-2266
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— TRUST, TRANSPARENCY & CONTINUING CARE

We don't disappear after installation.

Trust starts with clear written promises. Florida Premier separates workmanship coverage, manufacturer component terms and normal media maintenance—then sends service reminders so important upkeep is less likely to be forgotten.

See What Is CoveredRequest Aftercare

— COVERAGE IS NOT THE SAME AS MAINTENANCE

Know which promise applies.

The written installation agreement controls the customer's coverage. Manufacturer warranties, Florida Premier workmanship and consumable-media service are separate obligations.

FLORIDA PREMIER

One-year workmanship warranty

For one year from installation, Florida Premier covers correction of defects in its installation workmanship within the original written scope.

Normal media exhaustion, cartridges, salt, source-water changes, misuse and plumbing outside the installed scope are not workmanship defects.
CLACK CONTROL VALVE

Published five-year OEM terms

Clack publishes a five-year limited control-valve warranty to its OEM, measured from shipment and subject to the written terms and exclusions.

Florida Premier identifies the applicable customer claim path in the system paperwork; this is not a lifetime valve promise.
CLACK MINERAL TANKS

Published ten-year tank warranty

Clack publishes a ten-year warranty for 8–13-inch mineral vessels, covering the tank sizes used in Florida Premier's residential builds.

Outdoor exposure, installation conditions and the manufacturer's written limitations still apply.
Outdoor installation matters.Clack's published valve terms require the specified weather cover when an outdoor control valve is not otherwise under cover. A decorative tank sleeve is not the same component as a valve weather cover.

— EXPECTED LIFE IN SOUTH FLORIDA CONDITIONS

Equipment and media age differently.

These are Florida Premier maintenance-planning ranges—not warranties or guarantees. Heat, humidity, direct sun, salt air and storms mainly affect outdoor equipment. Water chemistry, disinfectant exposure, household demand, sizing, backwashing and maintenance mainly determine media life.

Equipment or mediaFlorida planning rangeWhat can shorten useful life
Clack control valveOften 10–15 yearsA practical planning range—not a warranty. A proper outdoor valve cover, dry electrical connections and timely service matter. Seals, spacers, piston, injector, motor or power supply may need attention sooner.
Fiberglass mineral tankOften 15–20 yearsInspect sooner when installed outdoors. Direct sun, salt air, impact, poor support, storm exposure or visible cracking can shorten useful life.
Brine tank and safety floatOften 10–15 yearsFlorida heat and sun can make exposed plastic brittle. Salt bridging, buildup, float wear and leaks require service before the tank itself reaches the end of its useful life.
Catalytic carbonAbout 3–5 yearsCommon planning range for South Florida municipal water using chloramines. Replace according to performance and water demand.
Coconut-shell activated carbonAbout 4–6 yearsCommon planning range when used appropriately for free-chlorine taste and odor reduction.
Softening resinAbout 7–10 yearsA reasonable range when correctly sized, regenerated and protected from oxidants. Continuous disinfectant exposure or neglect can shorten it.
Sediment prefilterAbout 3–6 monthsReplace sooner when loading or pressure drop shows that the cartridge is spent.
Carbon-block prefilterAbout 6–12 monthsActual life depends on disinfectant concentration, flow and total household use.
RO prefilters and postfilterAbout 6–12 monthsAnnual service is the cleanest baseline; heavier loading may require earlier replacement.
RO membraneAbout 2–5 yearsFeed-water quality, pressure, pretreatment and timely filter service determine useful life.

Warranty length and expected service life are not the same. Equipment may remain serviceable beyond its warranty, while replaceable parts can wear sooner. Performance should be evaluated before rebedding or replacement; a calendar estimate alone does not prove that media is exhausted—or that it is still performing.

— AFTER THE INSTALLATION

Coverage is written. Maintenance is remembered.

Florida Premier records the system configuration and anticipated service schedule. Customers receive email reminders when filters, RO service, media evaluation or other routine maintenance may be due.

01

Email reminders

Planned reminders reduce the chance that an ordinary filter change or service interval is forgotten.

02

Optional service plans

Maintenance plans help keep care on schedule, identify developing problems and give equipment the best opportunity to reach its expected service life.

03

15% off repair labor

After our one-year workmanship warranty ends, customers with an active Florida Premier service plan receive 15% off qualifying repair labor. Parts, media, filters and salt are not included. Before you approve any work, you receive the complete price and a written list of what is—and is not—included.

Manufacturer references

Component terms should always be checked against the paperwork supplied with the installed equipment.

Clack WS1 control valve specifications ↗Clack mineral tank warranty and specifications ↗Clack catalytic carbon information ↗Clack coconut-shell carbon information ↗

— SERVICE & AFTERCARE

Tell us what your system needs.

Share the equipment, symptoms, location and last known service. Florida Premier will confirm coverage and the appropriate next step.

  • Existing systems reviewed before replacement is recommended
  • Warranty and maintenance responsibilities kept separate
  • Service availability confirmed before a visit
SERVICE

Request water-system service

Complete the request below. This starts a callback—it does not automatically book an appointment.

  1. 1Describe the systemShare the equipment, symptoms and property information.
  2. 2We confirm serviceFlorida Premier reviews the request and confirms coverage.
  3. 3Arrange the visitIf appropriate, we agree on the service next step.
Preparing the secure request form—it loads as you approach it.
Prefer to speak with someone?Call 888-561-8736We can take the same request by phone.Request reference: preparing🔒 Your callback request goes directly to Florida Premier through Housecall Pro.